Terms and Conditions

Upon placing an order you, the customer, agree to the below terms and conditions as stated. 

We do not offer a printed catalogue as we have a huge range of products that we continually add to. We do suggest that you bookmark our website and return often to view our range, new products, specials and top five lists.

Once orders have been commenced or completed no cancellations will be allowed. Prior to this cancellations are made at the sole discretion of Moments to Remember.

All rights are reserved by Moments to Remember. At no stage may any part of our website including photography, designs, or information be reproduced in part or whole without written permission.

Delivery Service
Deliveries are made by Australia Post and our specified Courier Services. Moments to Remember cannot be held liable for any loss, damage, delays or charges whatsoever caused by third parties. Should an order go missing by a third party Moments to Remember will provide all necessary consignment numbers and assistance to the customer to organise an investigation and any compensation from that third party. Once orders are dispatched only an estimated time of arrival can be given. An exact delivery time cannot be provided as this is subject to the third party. Customers are advised to allow for any unexpected delays when ordering.

Delivery Times
Most orders are dispatched within a few days subject to availability of stock unless otherwise specified. Please allow up to 2-3 weeks after final approval for completed stationery. Customers will be notified of any unintended delays.

Deposits and Payments
DIY Supplies - Full payment is required before orders are dispatched.
Precut Supplies - Full payment is required before orders are dispatched.
Completed Stationery - 50% deposit on order and remainder required before orders are dispatched.
Bomboniere - Full payment is required before orders are dispatched.
Accessories - Full payment is required before orders are dispatched.

Guest List Submission
Preferred method is email. Customers are emailed a guest list submission upon receipt of orders. A surcharge of $50 will apply to handwritten or faxed lists.

Mimimum Orders 
Mimimum orders are required for some products as outlined in each product category. For orders that are placed under $25 total (excluding freight and credit card charges) a $5 handling charge will be applied.

Online Quotes and Ordering
Receiving an instant online quote and ordering is easy through our site:
1. Once you have found a product simply enter the amount to order and click onto the buy now button.
3. You will be taken straight to your own shopping cart.
4. Click onto the back button and you will be returned to the previous page you were on.
5. Repeat this process until you have added all items into your shopping cart.
6. While viewing your cart you may at any stage remove or adjust quantities required.
7. For your instant online quote, your total amount will be displayed on the bottom of the page.
8. When you are happy click proceed to checkout and fill out your contact and payment details.

Online Secure Ordering
We use the most advanced security measures to protect your information and details. We use Secure Socket Layer 128 bit key encryption to ensure all credit card transactions are totally safe. We ensure no details will ever be passed onto any third party. Customers concerned with ordering online with their credit cards may simply tick money order during the order process and then phone us to provide their details.

Orders may be made online, fax, mail,phone or in person.

Payment Methods
For customer convenience we offer 5 methods of payment.
1. Cash - Accepted with prior arrangement necessary.
2. Cheque - Accepted with orders processed only once payment has been received and cleared. 
3. Credit Card - Visa, Master and Bank Cards Accepted with a 3% transaction fee applicable to total cost. 
4. EFTPOS - Available
5. Money Order - Accepted with orders processed only once payment has been received and cleared. 
Please note: Cheques that are dishonoured will incur a dishonour fee of $35.00 which is payable immediately upon notification.

Once your order is placed you will be contacted regarding postage and delivery fees. This is due to individual weight and destination of each order

Prices are subject to change at any time.

Moments to Remember guarantees that any personal information provided to us are kept private and confidential. Under no circumstances will they be given to any third party by us.

Prior authorization must be obtained before returning any goods. No unauthorized returns will be accepted. Shipping charges, special orders, food items, personalized items, and perishable products are non-refundable. No refunds will be accepted for change of mind or incorrect colour, product being ordered. No refunds will be provided on any printed or handmade stationery. 50% deposits are non-refundable for completed and couture stationery. When refunds are approved accepted items must be returned in original unopened, undamaged packaging. All postage and handling is at the expense of the customer. A 25% restocking and administration fee will be applied to all authorized returns. No refunds or exchanges will be given after 30 days of receipt of goods.

Stationery Proofs
On reciept of order one pdf proof and one amendment pdf proof will be provided free of charge. Any additional proofs will be charged at $25 per change. Printing will not proceed until a signed proof of wording approval has been received. Once approved, printing of stationery will commence. Any variations, errors or changes from the signed proof will incur additional charges to the customer to be reprinted.

Stationery Wording
Customers may supply their own wording or wording samples with font selection can be faxed, mailed or emailed upon receipt of order.

All orders are subject to stock availability. Once your order is received you will be notified if any materials are out of stock and expected time of availability. You may then choose to either wait for order, change or cancel any part of your order.

For all further questions and enquiries please feel free to contact us by phone, fax or email.

Urgent Orders
Urgent orders can be requested and are subject to availability and may be charged accordingly.

Due to some items being handmade all care is taken to create each item identical, however slight variations may occur. Slight variations may also occur between finishes and colours at times from manufacturers and suppliers. Onscreen colours may appear slightly different.